“Restore Purchases” unsuccessful

PromptBoard seems to have failed to restore your existing subscription. You might be seeing this error for multiple reasons.

First off, please make sure that

• 1. you are logged in the with the same Apple ID that you used to purchase the subscription 
• 2. your PromptBoard subscription is still active

You can check both in the Subscriptions page of your account:

https://apple.co/2Th4vqI

If you are using PromptBoard on multiple devices, please make sure iCloud is enabled on all devices and that you are logged in with the same iCloud account (not necessarily identical to your Apple ID). Additionally, iCloud Drive must be enabled on your device.

On Mac, open System Preferences, click “iCloud,” and make sure iCloud Drive is ticked. Furthermore, “PromptBoard” must be checked under “Options…”.

On iOS, open the Settings app, tap *your account name* › “iCloud,” and ensure both iCloud Drive and PromptBoard are enabled. Only if iCloud is set up correctly, will the subscription sync successfully to the other devices.

Should you still experience problems with your subscription, please don’t hesitate to contact us – we are always happy to help!

iCloud Synchronization

All user data of PromptBoard will synchronize on your all Apple devices via your iCloud Account. You can switch on or off the synchronization option within the settings page in PromptBoard APP.

How Do I Change the App's Language?

PromptBoard is available in 10 languages, and by default, it uses your system language. However, you have the option to switch to any of the other available languages if you prefer.

If you want to use the same language across all your apps, you can change the language of your operating system.

iPhone & iPad

• 1. Go to Account > Language  and change the language to one of the 10 available ones. 

Canceling or Refunding a Subscription

Unfortunately, we cannot cancel or refund subscriptions ourselves, since Apple handles all sales and we have no access to any payment information.

In order to cancel your subscription, you can follow the step-by-step guide on Apple's support website.

Once you’ve cancelled your subscription, you can request a refund directly from Apple. A detailed step-by-step guide on how to do that is outlined in the following article, again on Apple's support website.

Alternatively, you can follow these steps:

• Canceling on iPad or iPhone
• Refunding on Mac, iPad and iPhone
• Canceling on a Mac

What Happens if I Cancel My Subscription?

When your subscription expires or has been canceled, PromptBoard will switches your subscription to Free tier. This means that you can still manage your content under limitations. However, you cannot create new prompts without a Pro/Plus subscription when you reached max free prompts count in tier.